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ONAWAY – Due to significant flooding across our service area, some of our natural gas mains are now exposed due to washed-out roads and culverts. This creates a higher risk of damage, and if a line is compromised, we may need to shut off gas service to affected areas for safety. Please stay at least 20 feet away from any exposed gas or underground electric lines and call 800-423-6634 to report them to our dispatchers.

We are also seeing rising water levels that may lead to evacuations in some locations.

If you are evacuating your home:

• Turn off gas at your appliances (if safe to do so)

• Do NOT turn off gas at the meter

If possible, turn off your main electrical breakers.

• Please call us at 1-800-423-6634 to report your location so we can track impacted homes

After flooding:

• Any submerged appliances must be inspected before use

• Meters that were underwater will need to be replaced before service is restored

Your safety is our top priority. Our crews are actively monitoring conditions and will continue to provide updates.

In case of a gas emergency, please call us at 1-800-655-8565