This is in response to the letter from Mark Purol printed in Tuesday, Feb. 5, 2013, Alpena News. I have lived in the Village of Hillman for nearly 30 years and have been employed by them for the last 16 years. I can say without question that the streets have always been well maintained. In fact there have been many times that I have had to shovel the end of my driveway several times because the street had been plowed multiple times. I was in the office the day Mr. Purol came in to complain that Jonathon Street was not plowed to his liking. Mr. Purol actually lives on Caring Street. Mr. Purol was told that the DPW crew was on their lunch break but we would give them the complaint. Mr. Purol then called the office around 2 p.m. to remind us and he was told that the DPW Supervisor was in a meeting and was informed of the complaint, it would be taken care of, and it was. As anyone living in northern Michigan knows when the temperature is zero you can put all the salt in the world on a street and it won't matter it doesn't melt. As far as his comments about the water/sewer fees, the Village of Hillman's water/sewer rates are some of the lowest in the state. I can honestly say that our DPW workers do a great job and have always tried to keep our services in great order. These comments are uncalled for and unfair. Complaints are handled promptly and our Village Manager tries to be polite and fair when taking them. All communities have issues but our staff works hard and tries to be friendly and helpful when needed.