Northland receives MemberXP 2018 Best of the Best award
OSCODA — MemberXP, a credit union member experience measurement platform, has designated Northland Area Federal Credit Union as one of 2018’s “best of the best” credit unions.
The MemberXP Best of the Best designation is awarded to credit unions that consistently provide exceptional levels of member service during a calendar year. This prestigious award is given to fewer than one in five of the high-performing credit unions using MemberXP’s service evaluation platform. A credit union cannot apply for this award, it is independently granted by MemberXP based on specific criteria including member service and ease of use.
“This program gives us a platform for listening to members and improving the member experience,” CEO Pete Dzuris said. “We are delighted that our member experience is one of the best among high-performing credit unions. We thank our team for providing an extraordinary experience to more than 43,000 members at 15 branches across Northeast Michigan.”
MemberXP is a voice of member platform that allows credit union members to provide immediate feedback on the service they receive. The platform utilizes mystery shops and member surveys to gauge the overall member experience across multiple delivery channels and specific experiences such as getting a loan or opening a new account.
“Northland Area Federal Credit Union’s top scores show a real commitment to listening to members and improving the member experience based on that feedback,” Constance Anderson, founder of MemberXP, said.
Northland has served its communities since 1957, and today has 15 branches spread over Northeast Michigan counties serve over 43,000 members.